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Ritz-Carlton President and COO Herve Humler: How to engage today's new breed of luxury travelersĭouble-five-star chef and hotelier Patrick O'Connell (The Inn at Little Washington) shares the secrets of creating hospitality connectionsĭesigner David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today's travelers Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today's top hoteliers, restaurateurs, and masters of hospitality management including:įour Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company's president and COO Herve Humler. Prior to working for Hayward, Micah served as Assistant City Manager of Cotati in Sonoma County, where he led the city’s economic development program, risk management, and information technologies functions among a host of other duties.Success in today's rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Micah HinkleĪs the Manager for the Economic Development Division for the City of Hayward, Micah has helped to bring in over $1 billion in private investment and over 1,000 residential housing units with development of Catalyst projects including: Lincoln Landing residential mixed-use (former Mervyn’s HQ), Shea Industrial, two grocery stores, revitalization of Hayward Auto Row with the attraction and retention of franchise auto dealerships, and four business stay hotels which include Marriott Residence Inn and Marriott Springhill Suites. McAdoo also completed the two-year Leadership ICMA program in 2010 and received a Rising Star Award from MMANC at the 2012 Women's Leadership Summit. She is an active member of the International City/County Management Association (ICMA), the Urban Land Institute (ULI) and the Municipal Management Association of Northern California (MMANC). McAdoo earned Bachelor's degrees in Political Science, Economics and International Studies and a Master's degree in Public Administration, all from the University of Kansas. Prior to joining the Hayward team, she worked four years with the City of Palo Alto as the Deputy City Manager, Assistant to the City Manager, and Division Manager of Arts and Sciences.įrom 1999 through 2006, she worked for the City of Fremont, California in a variety of capacities for the City Manager's Office, Fire Department, and Development & Environmental Services Department.

She serves as the Chief Executive Officer for this municipal corporation of over 800 employees. Kelly McAdoo began working for the City of Hayward in October 2010 and was appointed City Manager by City Council on August 1, 2016.

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